Shipping Policy
At YouhShop - Wigs Store, operated by Yuheng E-Commerce Limited, we offer shipping to supported countries and regions worldwide. This policy explains shipping availability, costs, processing times, delivery estimates, tracking, and assistance with delivery issues.
Nothing in this policy limits your rights under applicable consumer protection laws.
Shipping Destinations
We ship to supported destinations in:
- North America
- Europe
- Australia
- Other international locations available at checkout
Shipping availability depends on your specific address and the products ordered. Available shipping options will be displayed during checkout.
If your destination is unavailable at checkout, we are currently unable to ship there.
Shipping Costs
Shipping costs depend on factors such as:
- Destination country or region
- Shipping method
- Package weight and dimensions
- Products included in your order
The shipping fee will be displayed at checkout before you complete your purchase.
If a free shipping promotion is available, its eligibility requirements and exclusions will be stated on our website or during checkout.
Order Processing Time
Most orders are processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays observed at our fulfillment location.
Processing may take longer during holidays, promotional events, or periods of unusually high demand. If we become aware of a significant delay, we will contact you using the details provided with your order.
For customized or made-to-order wigs, any additional preparation time will be stated on the product page or communicated before purchase.
Estimated Delivery Time
Estimated delivery times after dispatch are:
- Standard Shipping: 10–25 business days
- Expedited Shipping: 5–10 business days, where available
Processing time is separate from shipping time. Any destination-specific estimates displayed at checkout take precedence over these general estimates.
Delivery estimates are not guaranteed unless expressly agreed otherwise. Actual delivery may be affected by:
- Customs inspections and clearance
- Local postal or courier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
These estimates do not affect any delivery commitments or remedies required by applicable law.
Order Tracking
Once your order has been dispatched and tracking information is available, we will send it to the email address associated with your order.
Tracking updates may take some time to appear after the carrier receives the package.
If you have not received tracking information within 5 business days of placing your order, please contact [email protected], unless a longer processing time was disclosed for your products.
Customs, Taxes, and Import Duties
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other destination charges.
Taxes and duties collected by us will be shown at checkout. Unless explicitly included, additional import charges may be payable by the recipient to customs authorities or the carrier, subject to applicable law.
Please review any information displayed at checkout and check local import requirements before ordering.
Customs clearance may affect delivery times. If your shipment is delayed, please contact us for assistance.
Shipping Address Changes
Please check your delivery details before completing your order.
To request an address change, contact [email protected] as soon as possible and include your order number and corrected address.
We will try to accommodate changes before fulfillment. Once an order has been dispatched, address changes may not be possible and may depend on the carrier.
Incorrect or Incomplete Addresses
Please provide a complete and accurate address, including:
- Recipient name
- Street address
- Apartment or unit number, where applicable
- City, state, or province
- Postal code
- Country or region
- Any contact information required for delivery
Incorrect or incomplete details may cause delays, failed delivery, or return of the package.
If a shipment is returned because of customer-provided address errors, reasonable additional shipping charges may apply for reshipment. We will explain any charges before arranging another shipment.
This does not apply where the error was caused by us.
Undeliverable or Refused Packages
Packages may be returned following unsuccessful delivery attempts, refusal, failure to collect, or unresolved customs requirements.
If this happens, please contact us so we can review the circumstances and discuss reshipment or refund options.
Any deductions from a refund will be limited to charges that are applicable, disclosed, and permitted by law. We will explain the basis of any proposed deduction.
Refusing a package does not necessarily complete a return or cancellation request. Please contact us directly to arrange the appropriate process.
Delayed Shipments
If your package has not arrived within the estimated timeframe or tracking has stopped updating for an extended period, contact [email protected] with your order number.
We will investigate with the carrier and keep you informed of available next steps.
If delivery cannot be completed, we will offer an appropriate solution in accordance with the circumstances and applicable law. Carrier or customs delays do not remove your statutory rights.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact [email protected] as soon as reasonably possible.
Please provide:
- Your order number
- Tracking number, if available
- A description of the issue
- Photos of the packaging and affected products, where possible
If possible, retain the packaging while we investigate. Please inspect any affected wig before wearing, installing, washing, or altering it.
We will investigate and arrange an appropriate solution, which may include a replacement or refund. You are not required to resolve our carrier claim yourself before receiving any remedy due under applicable law.
Returns
Please review our Return & Refund Policy before sending products back.
The return address may differ from the dispatch address or the address printed on your package. Contact us first to receive the appropriate instructions.
Return Address: Room 13, 7/F, Po Kwun Building, 50 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Contact Us
For questions about shipping, tracking, delivery, or your order, please contact:
Store Name: YouhShop - Wigs Store
Store Operator: Yuheng E-Commerce Limited